Cancellation and Refund Policy
Last Updated: 22 October 2026
At Tripojunction, we aim to maintain a transparent cancellation and refund process for all travel bookings.
Since travel packages involve third-party hotels, resorts, airlines, and other suppliers, cancellation charges and refund eligibility vary depending on the specific booking.
1. Cancellation Requests
Customers must submit cancellation requests through our official communication channels:
Email: hello@tripojunction.com
Phone / WhatsApp: +91 92899 73677
A cancellation request is considered received when acknowledged by our team.
Customers should include their booking reference, lead traveller name, destination, and travel dates.
2. Cancellation Charges
Cancellation charges depend on the terms of the specific package and its suppliers.
The applicable cancellation schedule will be communicated in the quotation, booking confirmation, or other written booking terms.
Example of a Maldives resort-specific cancellation schedule, where expressly applicable:
- Cancellation 17 days or more before check-in: Full refund with no cancellation charges.
- Cancellation less than 17 days before check-in: Up to 100% cancellation charges.
Important: This is an example of a policy applicable to certain resort bookings, not a universal policy for all Tripojunction packages.
Some promotional offers, festive-period bookings, flights, and non-refundable reservations may have different or stricter conditions.
3. Refund Eligibility
Refunds are subject to:
- The cancellation terms accepted for the booking.
- Any applicable airline, hotel, resort, or supplier charges.
- Non-refundable components disclosed in the booking terms.
- Applicable payment processing fees, where lawfully chargeable and disclosed.
- Any mandatory statutory requirements.
Where a refund is due, Tripojunction will communicate the eligible amount and processing status.
4. Refund Processing Time
Once a cancellation is approved and the refundable amount is confirmed, we will initiate the refund process as soon as reasonably practicable.
The time required for funds to reach the customer may depend on supplier settlement, the payment gateway, bank processing, and the original payment method.
An estimated refund timeline will be shared with the customer where available.
5. Refund Method
Approved refunds are ordinarily returned through the original payment method, where supported.
If the original method is unavailable, an alternative verified payment method may be used in accordance with applicable payment provider requirements.
6. Booking Modifications
Requests to change travel dates, traveller details, room categories, meal plans, or other services are subject to supplier approval and availability.
Any additional charges or price differences will be communicated before the change is processed.
7. No-Shows and Early Departures
Failure to arrive for a confirmed booking, late arrival, or early departure may result in partial or full cancellation charges depending on the supplier's terms.
Unused services are not automatically eligible for refunds.
8. Flight Bookings
Airline tickets are subject to the issuing airline's fare rules, cancellation fees, refund eligibility, and processing timelines.
Certain promotional or discounted airfares may be non-refundable.
9. Visa Rejection
Visa rejection does not automatically qualify a booking for a full refund.
Refund eligibility depends on the cancellation conditions of the relevant hotels, airlines, and other suppliers.
Visa application fees and third-party processing charges may be non-refundable.
10. Supplier-Initiated Cancellations
If a hotel, resort, airline, or other supplier cancels a confirmed service, we will assist customers in exploring available alternatives, rescheduling, or applicable refunds in accordance with supplier terms and consumer protection laws.
11. Contact for Cancellation and Refund Assistance
Tripojunction
Website: https://tripojunction.com/
Email: hello@tripojunction.com
Phone: +91 92899 73677
Travel. Simplified. Elevated.
